If you have any difficulties creating your portal account, please contact our portal help line at 214-964-0270 or Toll Free: 888-282-0245 from 8:00 am–5:00pm, Monday through Friday.

If your child is an existing patient and has an email address on file, you should register on ourpatient portal as a caregiver or family member. Please register using the same email address youhave on file with your clinic. You may also add patients under the“Family Access”tab in the“My Profile”section.

Confirm your username is correct.Your username is the email address you have on file withyour clinic.

When using your official login, be sure you are typing your password correctly. Passwords arecase-sensitive and will only allow letters and numbers, it willnotcontain anyspecial characters.To reset your password,please select“forgot password”from the login screen.

The username is your current email address. Please contact your clinic to change your emailaddress on file.

Sign on to the patient portal with your existing password, then change your security settingsunder“My Profile”

Please contact your local clinic to update any insurance information and to ensure we are within your network.

All statements for your patient account and any registered dependents can be viewed on theathena patient portal.

You may have a deductible that has not been met, therefore your insurance may bill you the remaining balance. Please check with your insurance company for further information. It’s understandable to have questions about insurance payments. Your insurance company may not have made a payment for various reasons, such as your benefits requiring you to contribute towards your deductible and cost – share before they cover the services you received. To get a clear understanding of how your claims were processed, it’s best to contact the member services number on the back of your insurance ca rd. Alternatively, you can seek support from our agents by using the “speak to a live agent” option available at the end of the automated balance call or by calling 972 – 801 – 2140.

Our providers offer the best care for our patients and will bill for the services they provide. If you still feel your balance or information is incorrect, please contact your local clinic for further assistance.

You can view lab/diagnostic results under the “ Test Results ” on the patient portal.

Your medications will be displayed under “ My Health, Medications ” on the patient portal.

Please request refills on existing medications by visiting “ My Health, Medications ” under and selecting “ request refill ”

For questions or concerns, please send a secure message to your practice.

Sign on to the patient portal and visit “ My Health ” on the patient portal for a full list of immunizations and health history.